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Customer Service Kits

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Please contact us for a quotation and freight estimate
Volume discounts are available for 10 or more kits
Shipping charges are added to the invoice. Alternately, customers may provide their own FedEx or DHL account information
Appropriate packaging is determined by the kit stability and delivery time
When possible we bulk package to reduce shipping costs and waste
Incidents of damage, loss or shortage must be reported to us within five days of receipt
All kits must be refrigerated between 2-8 degrees C upon receipt, check the inserts for any other conditions required
Kits should NEVER be frozen
Please investigate paperwork requirements, we will include standard custom forms but are not responsible for delays due to other missing forms

Kits shipped via FedEx Standard or Priority Overnight, Monday-Thursday
Orders placed before noon EST will usually be shipped same day

Salimetrics will not be responsible for product damage due to regulatory delays caused by non-compliance with local import regulations. Local customs duties and taxes are the responsibility of the customer.

Shipments - General Information

Shipments - Domestic

Shipments - International

Contact us Monday - Friday 8am to 5pm, EST
Authorized purchase order or valid VISA or MasterCard at time of order
International orders may require payment in advance via check, credit card or wire transfer
See list of countries to which we ship

All payments in US dollars
May require payment in advance
All invoices are Net 30 days
Shipping charges are added to the invoice
Past due balances will result in late charges and subsequent orders may be held

Please contact us for a quote or price list
Volume discounts are available for 10 or more kits
Shipping charges are added to the invoice

Items accepted only with prior approval, contact us for instructions

Payment Terms

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